Shipping

Thank you for choosing Kallava kava products! We strive to provide exceptional customer service and satisfaction with all our products. Please review our shipping and returns policy below.

We provide free standard shipping for orders over $50. For orders below $50, a shipping fee will be applied at checkout.

Kava is legal to ship in the United States and most countries. However, we will NOT ship to countries where it is not legal.

Yes, but we will NOT ship to countries where it is not legal. It is important to note, once an order is processed & shipped we are unable to affect anything further. Packages may take only a few days or multiple weeks to reach you. It is your responsibility to know what taxes and/or duties may additionally be due. International orders not received will not be refunded. Shipping charges are non-refundable and there are no exceptions.

Countries we currently do not ship to: Argentina, Belgium, Estonia, Finland, Germany, Indonesia, Italy, Japan, Mexico, Netherlands, Nigeria, North Korea, and South Korea.

Once your order has been processed and shipped, it usually takes 3-5 business days for delivery. Please note delivery times may vary depending on your location and any unforeseen circumstances.

Returns

We offer a 30-day money-back guarantee on all our products. If you are not completely satisfied with your purchase, please contact our customer support team within 30 days of receiving your order to initiate the return process. Shipping charges are non-refundable and there are no exceptions.

To initiate a return, please contact our customer support team at +1 (715) 318-0026 or fill out a form. Once we receive the returned item, we will process your refund within 3-5 business days.

Yes, you can request a refund for your order. If you are not satisfied with your purchase, please contact our customer support team within 30 days of your purchase to initiate the refund process.

You have 30 days from the date of purchase to make a return claim. Please ensure that you contact us within this timeframe to initiate the return process.

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Thank you for choosing Killava! Our customer support team is available to assist you with any questions or concerns regarding shipping and returns.

Your satisfaction is our top priority.

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